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Hawaiian Electric
In observance of Good Friday, our offices will be closed on Friday, April 7, 2023. View holiday schedule>

Welcome to the Online Customer Service Center

We serve customers on Oahu, Maui, Molokai, Lanai and Hawaii Island.

Pay your bill with our easy one-time payment service

We are offering a FREE one-time payment service from your bank account as a new feature of our Online Customer Service Center.

Just log in to your account to pay your bill online!

Register

Current electric service customers can register for immediate online access to

  • Set up automatic bill payment
  • View and pay your bill
  • Review billing and payment history
  • Start or stop service
Register for
Online Access

Start New Service

New customers can quickly and easily start electric service here.

If you have further questions, please view our frequently asked questions or contact your local Customer Service Department.

Please contact us at least
1 BUSINESS DAY
before starting service.

New Customers Only!
Start New
Electric Service
Register for Online Access Pay Your Electric Bill Start New Service
  • Contact Us
  • Accessibility
  • Easy web browsing for customers with disabilities.

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Customer Service Centers

Hawaiian Electric

Please contact your local customer service center.

Customer Service Call Centers
Oahu (808) 548-7311 7:30am to 6:00pm
Monday - Friday 7:30am to 4:00pm
Saturday
Monday - Friday
Saturday
Maui (808) 871-9777 7:30am to 6:00pm
Monday - Friday 7:30am to 4:00pm
Saturday
Monday - Friday
Saturday
Molokai and Lanai TOLL-FREE
(877) 871-8461
7:30am to 6:00pm
Monday - Friday 7:30am to 4:00pm
Saturday
Monday - Friday
Saturday
Hilo (808) 969-6999 7:30am to 6:00pm
Monday - Friday 7:30am to 4:00pm
Saturday
Monday - Friday
Saturday
Kona (808) 329-3584 7:30am to 6:00pm
Monday - Friday 7:30am to 4:00pm
Saturday
Monday - Friday
Saturday
Waimea (808) 885-4605 7:30am to 6:00pm
Monday - Friday 7:30am to 4:00pm
Saturday
Monday - Friday
Saturday
Customer Service Payment Drop Boxes
Honolulu 1001 Bishop Street
(Alakea Street side)
Honolulu, HI 96813
Kahului 210 W Kamehameha Avenue
Kahului, Maui 96732
Hilo 1200 Kilauea Avenue
Hilo, HI 96720
Kona 74-5519 Kaiwi Street
Kailua-Kona, HI 96740
Bill Payment Mailing Address
Oahu Hawaiian Electric
P.O. Box 30260
Honolulu, HI 96820-0260
Maui County Hawaiian Electric - Maui County
P.O. Box 310040
Honolulu, HI 96820-1040
Hawaii Island Hawaii Electric - Hawaii Island
P.O. Box 29570
Honolulu, HI 96820-1970