Please contact your local customer service center.
Customer Service Call Centers
| Oahu | (808) 548-7311 | 7:30am to 6:00pm Monday - Friday 7:30am to 4:00pm Saturday |
Monday - Friday Saturday |
| Maui | (808) 871-9777 | 7:30am to 6:00pm Monday - Friday 7:30am to 4:00pm Saturday |
Monday - Friday Saturday |
| Molokai and Lanai | TOLL-FREE (877) 871-8461 |
7:30am to 6:00pm Monday - Friday 7:30am to 4:00pm Saturday |
Monday - Friday Saturday |
| Hilo | (808) 969-6999 | 7:30am to 6:00pm Monday - Friday 7:30am to 4:00pm Saturday |
Monday - Friday Saturday |
| Kona | (808) 329-3584 | 7:30am to 6:00pm Monday - Friday 7:30am to 4:00pm Saturday |
Monday - Friday Saturday |
| Waimea | (808) 885-4605 | 7:30am to 6:00pm Monday - Friday 7:30am to 4:00pm Saturday |
Monday - Friday Saturday |
Customer Service Payment Drop Boxes
| Honolulu | 1001 Bishop Street (Alakea Street side) Honolulu, HI 96813 |
| Kahului | 210 W Kamehameha Avenue Kahului, Maui 96732 |
| Hilo | 1200 Kilauea Avenue Hilo, HI 96720 |
| Kona | 74-5519 Kaiwi Street Kailua-Kona, HI 96740 |
Bill Payment Mailing Address
| Oahu | Hawaiian Electric P.O. Box 30260 Honolulu, HI 96820-0260 |
| Maui County | Hawaiian Electric - Maui County P.O. Box 310040 Honolulu, HI 96820-1040 |
| Hawaii Island | Hawaii Electric - Hawaii Island P.O. Box 29570 Honolulu, HI 96820-1970 |